Delivery and returns

As a rule, we only put out the best of the best items in our racks. However, every now and then something slips through the net. Here’s how and when to return.

In the case of a defective, incorrect or damaged product purchase, please contact us regarding your issue as soon as you notice – we will reply as soon as we can.

Having problems with a brand new record? Or a high-quality pre-loved record? Check out this handy article! If you’re still having issues, you may need to take a deeper dive into your record player – pop instore, and we can help you out.

REFUNDS

Upon receiving the record back instore, we will inspect your purchase. If approved, we will issue your refund automatically via your original method of payment. Please do give this a few days – your bank/ credit company will need to approve and process the refund!

DISCLAIMER

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

Buyer will be responsible for return shipping. We highly encourage using a tracked shipping method as buyer takes responsibility for ensuring the item arrives safely back to us in its original condition.

Brand new items can be brought back instore in exchange for store credit, no refunds will be given.

Brand new, sealed, items cannot be returned if opened after purchase.

We cannot take returns on pre-loved items, unless defective.